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An award should go to this United Airline gate agent, in Denver, for being smart, funny, making her point, and being cool under fire when confronted by a passenger who probably deserved to fly as baggage or worse.
A crowded United flight was cancelled. A single agent was re-booking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the gate desk. He slapped his ticket on the desk's counter top and said,
"I HAVE to be in this flight and it HAS TO BE FIRST CLASS."
The agent replied,
"I'm sorry sir, I'll be happy to help you, but I've got to help
these folks in line first, but I'm sure we will be able to work something
out."
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear,
"Do you have any idea who I am?" Without hesitating, the gate agent smiled and grabbed her public address microphone,
"May I have your attention please?!" she began, her voice bellowing though the terminal, "We have a passenger at the gate who DOES NOT KNOW WHO HE IS, so if anyone can help him find his identity, PLEASE COME TO GATE 49!!!" With the folk behind him laughing hysterically, the man glared at the United agent, gritted his teeth and swore,
"**** YOU!!" Without flinching she smiled and said,
"I'm sorry sir, but you'll have to get in line for that too..."
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